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Frequently Asked Questions

What should I prepare for the first pickup?
You can put your dirty clothes and linens in our laundry bags from our previous order or any laundry bag and keep it at your doorstep to be picked up by our pickup team once you have scheduled a pickup. You must sign up with all your details on our website or mobile application.
Can I add extra items to my order when you collect them?
Once you have scheduled the pickup and mentioned all the details of your pickup and clothing, you must keep the order. You can add the spare clothes in a fresh order or your next order with us.
Can I order by phone or email?
Don't worry; it's super easy! You can call in, and we can schedule a pickup for you. But we are all intelligent, so it will be better if you plan a pickup through our website or mobile application.
Where are my clothes cleaned?
Your laundry bags full of dirty laundry is taken to our nearest laundromat outlet, and our experts clean them with care using the latest innovation in the industry.
Are there any fabrics you don't clean?
There is no fabric on earth that we don't clean! Just mention the type of fabric you have put in the laundry bag, and our experts will give them the special care they need. If you have special care instructions, you can mention them in the order, and we will be happy to take care of them.
What if my clothes are heavily stained?
Don't worry; we are here to eliminate the toughest stains while stressing your clothes the least. Our modern innovative spot stain removal technology leaves even your heavily stained clothes spotless!
Do you charge extra for doorstep pickup and delivery?
No, we don't charge extra for picking up and delivering your clothes from your doorstep. We offer complimentary laundry pickup and delivery service from door to door with no hidden costs. That's what sets up apart from other laundromats.
How can I pay for the services?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
How long does it take to pick up after I have scheduled my pickup?
Once you have requested a pickup, our next available pickup ninja gets there as soon as possible, within the next 2 hrs, at most that. You can put your laundry bag outside your door in a safe spot, and we will pick it up there.
How can I pay for the services?
Don't worry! Our payment gateways are safe. You can pay through our secure online payment via any of your debit or credit cards or net banking services. You can also pay via cash on delivery to our delivery ninja. You can also take up a loyalty card which you can recharge from time to time based on your usage if you are a regular with us.
Do you offer quick dry cleaning services?
Yes, we do! We offer quick dry cleaning services on special requests of same-day delivery when you are in urgent need. We understand your dry cleaning emergency and value your time.
Are there additional charges for either same-day or 2hr cleaning services?
Yes, for specially requested 2 hr urgent dry cleaning services, we have to charge additionally apart from the base charges because we have to prioritize your order before everybody else. You can find the details of the 2hr delivery additional charges in the Prices section of our website on the home page.
When can I expect my cleaning to be ready?
Your laundry is ready within the next 48 hrs of pickup and placing of order. If it is done earlier, we will notify you and deliver it early. You can track the progress of your cleaning at every step through our mobile app.
Can I return the clear plastic bags and hangers with my cleaned garments?
Yes, you can do that. We love to recycle and reuse for the better good of our planet. That's very sustainable of you!
How long does it take to have alterations done?
Your alterations are done within the next 48 hrs of your placing the order and delivered to your doorstep. If you need them early, you can make a special request with us for your urgency. We will try our best to have it at your desired time.
What services do you provide?
We provide all the below-mentioned services:
  • Dry Cleaning
  • Shirt Laundering
  • Wash & Fold Laundry
  • Household Items Cleaning
  • Wedding Dress Cleaning
  • Outerwear Cleaning
  • Alteration Services
  • Shoe Repair Services
  • Textile Restoration
  • Electronic Restoration
  • Art Restoration
  • Fire Restoration for Contents
  • Water Damage Restoration for Contents
Do I need to be there when you pick it up and deliver it to my location?
You can be there at home during the time of either the pickup or the delivery. Just fill in the details of your order, including personal information, on our laundry bag tag and leave it at your doorstep. Our pickup service personnel will securely pick it up from your doorstep, and you will get a notification on your email or mobile app that your order has been picked up.
How do I sign up for pickup and delivery service?
You can schedule a pickup on our website or mobile app by clicking the "Schedule A Pickup" button on our website and by filling up your pickup details post that. Within 2 hrs, our pickup ninja will pick it up from your doorstep.
What happens if the weather is terrible and my clothes are being delivered, and no one is home?
We will securely cover our laundry bag with extra protective double-layered plastic bags and leave it on the doorstep at a secure place or your neighbor’s.
If I require my garments back sooner, is that possible upon request for pickup and delivery?
Yes, it can be done if requested by you. Your request is our order, and we are always there to serve you best!
Is there a minimum for your pickup and delivery service?
Any order is welcome by us. We need a minimum amount for offering our pickup and delivery services. We are always there to serve you. There is no discrimination. We are glad that you picked us to do your laundry needs.
Does it have regular pickup and delivery schedules?
Yes, we do. You can register at our loyalty programs if you are regular, and we will automatically pick up and deliver your laundry regularly without you having to place an order separately every day. Our Pick-up ninjas always look at your doorstep for our laundry bag while passing by doing their regular pickup rounds in your neighbourhood.
Do you have a missing or damaged garment policy?
We know how much you value your clothes, and we do too. If there is a genuine case of a garment that has been damaged and lost since your order was delivered, we will do our best to find it and bring it back, but if we have seen the garment damaged and lost If returned, we will note an apology and a full refund of the entire order to you.
How can I track my order?
You can check the status of your clothing through our mobile app and check its progress in the cleaning process and which stage it has reached every step you can keep track of.
What restoration services do you offer?
We provide all types of restoration services that, include:
  • Textile Restoration
  • Electronic Restoration
  • Art Restoration
  • Fire Restoration for Contents
  • Water Damage Restoration for Contents
Do you preserve wedding gowns?
We preserve wedding gowns for you to keep your memories of your wedding day. Once you are happily done with your D-day ceremonies, you can drop it off the next day so that if any stains are there, you can remove them immediately, and your wedding gown can be cleaned and restored safely to look at for years to come.
What garments do you alter?
We alter everything from shirts to coats to wedding gowns and dresses, suits and blazers that need to fit you perfectly or need some finishing to look fabulous.
How long do your alteration services take?
Usually, it takes 48 hrs from pickup for your altered garments to be delivered back to your doorstep. You can call in if you need them delivered earlier, mentioning your urgency.
How are your laundry services different from dry cleaning?
Laundry Services include:
  • Washing them in our latest technology washers and dryers.
  • Carefully ironing them.
  • Neatly folding them.
  • Stacking them up into buddles.
Laundering is a wet cleaning process, whereas dry cleaning involves cleaning your garments and linens with dry solvents without wetting your clothes with water.
How are your wash-n-fold services different from laundry services?
In Wash-n-fold, there is no pressing involved. Unlike laundering, your clothes are washed and carefully folded, which involves crisply pressing your clothes once they have been washed and dried.